How old do I have to be to be able to rent a bicycle?
You must be over 18 years of age. If you are 18 or younger, one of your parents or a legal guardian must sign the Release from Liability form.
What kind of deposit is required for renting a bicycle?
A valid U.S. ID, a foreign passport, or a credit card is an acceptable deposit.
Do you sell any refreshing beverages or snacks at your location?
Yes, we do.
Do I need to make a reservation?
Reservations online are recommended but are not required. You must reserve online to get the discounted online prices.
What do I have to bring with me?
A proper ID and your camera!
What should I wear?
Your outfit should be seasonally suitable, we also suggest that you wear something comfy, not too loose, and closed-toe shoes.
Do you have restrooms at the store?
Yes, we do.
Do you offer any multilingual tours?
Yes, we do, our guides speak: English and Spanish. Call for availability of French, German, Italian, Russian, Turkish, Bulgarian, and Arabic speaking guides.
Do you offer discounts for larger groups?
Yes, we do offer discounts to groups of 10 and more, please call or email us for more information.
Can I rent a bicycle and keep it longer than one day, or for a whole week?
Yes you can, an extra fee of $10 is applied if you would like to keep the bike overnight, and you should call or email us about rates for weekly rentals.
Do you have lockers at the store?
Yes, we do but you have to bring your own lock.
Do you rent trailers for small kids?
Yes, we do, you can check the equipment menu for more information.
Do you rent baby seats?
Yes, we do. They are available at an extra charge depending on the time you would like to keep it. For example: it will cost you $15 for the first hour and $5 each additional hour.
Do you provide your customers with a helmet, a chain lock and a map of the park?
Yes we do, at no extra charge.
Are any tips included in the price?
No, but any gratuities are greatly appreciated by our tour guides.
I don't see an option to make a reservation for my rental. How can I reserve?
Please be advised, reservations are not required for bike rentals when you are ready to use your voucher just walk right in and we'll be more than happy to assist you.
Do I need to return the bike to the pick up location?
Yes you do. If you have trouble remembering the address it is listed on your receipt.
What is the maximum amount of people you allow on a tour at once?
We try to keep our tour at a maximum of 15 people.
If we are unable to make our reservation (due to the weather or personal reasons) can we reserve again?
Yes, we can definitely extend the validity of your pass for a future use.
How early should we arrive prior to the reservation time for the tour?
We highly recommend that you aim to arrive at least 15 min before all bike tours so we can get everyone situated and ready for departure.
Do you offer maps of the park?
Yes, we certainly do.
How much is insurance and what does it cover?
$1 for one hour, $2 for two hours, $4 for four hours and $5 for an all day rental covers 50% if the bike is stolen or missing and 100% of damages.
What type of bikes do you offer?
Mountain Trek Bikes.
What are the sizes of the bikes?
The bikes are measured by the diameter of the wheel. These are the diameters: 12,16, 20, 24.